Press Release

2010-04-20

Multi-lingual international customer service on B2B eCommerce portal - PCIM Stand 12/411

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Nuremberg/Germany, 20 April 2010 – Every day more than 250 power electronics customers from across the globe use the extensive information service or consult directly with experts on the B2B eCommerce portal provided by Sindopower, a holding firm in the Semikron Group. One of the merits of this service is that more than 95% of the technical questions asked are answered immediately.

 

Sindopower GmbH now strengthens its wings on the international customer service front: the company’s extensive technical consultation service comprising a telephone hotline service, power electronics TechChat and forum, and a knowledge base is now going multi-lingual. Sindopower’s comprehensive information service has already proven to be a huge success, offering customers different access paths to the services in the power electronic portal. What is more, customers are guaranteed speedy solutions to their problems. And the customer can decide himself whether he prefers to use verbal or written contact channels. The resulting service quality has won over customers of all sizes and order volume.

 

 

 

To continue to back this trend, the company’s sales and marketing department has been equipped with a new and dedicated US-Dollar portal. Payment options have also been extended to include credit card payment and bank transfers to US bank accounts. In the near future, the portal will also be available in Russian and Portuguese; the introduction of Portuguese into the portal language bank is hoped to boost overall customer service levels in the Latin American power electronics market.

 

 

“Power electronics customers are conservative. When it comes to questions, customers want to deal with a familiar face.” This was the statement which Dr. Walter Demmelhuber was often confronted with during the start-up phase of the power electronics eCommerce portal. As it turns out the reaction time and the time it takes until an answer is received is just as important to customers. Sales representatives usually have to face the dilemma of not being available for consultation whilst consulting a customer on site. Additionally, the long distances that must be travelled in some countries further reduce the time available for consulting. This new kind of customer service also causes a paradigm shift in business communication. Customers who need written quotations had formerly to create a request for a quotation and then wait for an answer. On the Sindopower website the customer can create his quotation in PDF format within two minutes. He can then print out his own quotation in business letter format. Also the best answer to a general power electronics question does not necessarily have to come from the supplier himself. In the Forum all experts have the possibility to exchange information independently from their business relationships.

 

To find out more about Sindopower, check out their stand at the PCIM in Hall 12, Stand 411, and meet the people behind the telephone hotline service, the TechChat power electronics chat room and forum in person.

 

Fig. 1: Sindopower TechChat - www.sindopower.com

 

Fig. 2: Dr. Walter Demmelhuber, Managing Director of Sindopower

 

SINDOPOWER

Sindopower GmbH is based in Nuremberg and was founded in 2009. The company’s focus is to sell power electronic products via an eCommerce platform and provide comprehensive information in the field of power electronics. SindoPower is a holding company of the SEMIKRON Group. Its product range includes IGBT modules, diode/thyristor modules, bridge rectifiers, CIB modules, discrete diodes and thyristors in soldered and screw design, or as disc or SMD components. www.sindopower.com

 

SEMIKRON

Founded in 1951, Nuremberg-based Semikron is a family enterprise that employs 3200 people worldwide. Semikron comprises a global network of 35 companies that guarantees fast and competent on-site customer care. Semikron’s product range includes semiconductor chips, discrete diodes/thyristors, power modules, customer-specific solutions and integrated power electronic systems.  www.semikron.com

 

Press contact:

Wolfgang Rosenthal

Operations Management

SindoPower GmbH

Vershofenstraße 3

90431 Nürnberg

Tel.: +49-(0) 911-309196663

Fax: +49-(0) 911-3091977100

wolfgang.rosenthal@sindopower.com

 

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